There is no denying the fact that transcribing recorded files (audio or video) into text is one of the best, hands-off methods for getting a lot of things done efficiently and cost-effectively for businesses. Whether it is important to accurately capture the meetings, presentations, interviews or creating SEO-friendly content for generating traffic, there are numerous use-cases for utilizing transcription services.
Numerous organizations claim to offer premium quality transcription services, but all of them will be able to keep up with their claims. Thus, it might be a tedious job for you to find the right transcription services for your small business. Here is where we are going to offer you valuable tips so that you can make an informed decision while opting for a transcription services.
Ensuring the quality
It is important to make sure that the quality of the transcription service is impeccable. In today’s fast-paced world, transcription services are very much accessible to all of us. But that doesn’t mean we can trust every single company that we come across. Automated scripts will be only as good as the audio or video file quality. Thus, needless to say, human transcription services beat the automated services in terms of quality. While choosing the transcription services, you need to review the quality of the services being provided. One of the most important qualities that set a professional transcription services provider apart is they are experienced professionals with outstanding language skills. Also, they can interpret regional accents and recognize grammatical and punctuation errors.
Look for guaranteed assurance. The transcription services provider needs to make sure that the information is only accessible to authorized personnel only. Keeping the information classified is important, especially for businesses. The level of confidentiality might vary according to the level of data-sensitivity. While selecting transcription services for your business, it is important to ask them questions on what are the measures that they incorporate to ensure data-confidentiality, what kind of encryption they offer and for what duration they retain the files before deleting them.
As we have already mentioned earlier that a lot of organizations will claim to offer the highest quality services. But it is important to check their experience and the quality of services that they have provided previously. To have a clear idea about that, you need to have a look at the reviews and testimonials of the previous clients. It will offer you a fair idea of how the company will be able to serve you. Look for a transcription service provider that can handle a wide array of audio or video files. They can transcribe your records properly without any error. They can also offer quick turnaround time because they are experts in their field. They have the knowledge and experience needed to deliver precise transcription.
The turnaround time for the transcription services can vary from a few hours to a few weeks depending on the amount and the quality of work. But the organization should be flexible enough to deliver quick results if required. For instance, if you need audio transcribed for a potential client meeting or a sales pitch, then it is important to get something quick. In that case, if the service provider takes weeks to deliver the transcription, then it is not a wise decision to choose that company. Thus, the transcription service provider should be able to offer something quick yet precise.
While choosing a transcription service provider, you would want a company that offers good customer service. You need to be able to count on the company for specific and timely services as and when your business requires. They should be able to answer all your queries and calm your concerns. In case of an issue, the company should be quick to resolve the problem and follow up with a response within a minimal amount of time. Thus, make sure you choose the transcription service provider that communicates well with its customers and is capable of handling multiple forms of transcription (audio, video, business, academic, market research, SEO-friendly and more) in time.